Transform Soft-Skills Training
with AI Roleplays
AI-powered roleplay platform for call center operators and branch advisors. Practice difficult conversations, reduce onboarding time, and boost call quality — without a single real customer at risk.
Why Traditional Training Fails
Banking and telco organizations face the same systemic issue: operators hit real customers before they're ready.
The Confidence Gap
New operators meet their first real customer with no rehearsal. Hesitation and scripts they don't trust yet.
8–12 wksExpensive Training
1-on-1 coaching with supervisors. Thousands of euros per operator, and it doesn't scale.
€2K+Low Call Quality
Failed calls, escalations, negative feedback. No safe space to practice the hard conversations.
~20%Results for Your Team
What changes once your team can rehearse the hard conversations before they happen.
Sales Uplift
More confident advisors make more calls and win more business from existing customers
7,000+ Trainer Hours Saved
Automated feedback replaces repetitive 1-on-1 coaching — projected annually for a 100+ operator deployment
Better customer experience
Regular practice of complex and sensitive calls lifts quality and customer satisfaction
Practice Before It's Real
Flowtic is an AI roleplay platform where operators and advisors practice real banking & telco conversations — safely, repeatedly, at scale.
Realistic AI Conversations
Text and voice roleplays with AI that plays angry customers, confused callers, or complex cross-sell scenarios — dynamically adapting to every response.
Instant Performance Feedback
After every session, get actionable tips, a performance score, and specific communication improvements — no supervisor needed.
Persona & Style Analysis
Track each operator's communication patterns across sessions. Identify strengths, blind spots, and personalized development paths.
Manager Dashboard
Leaderboards, team analytics, and training completion tracking. See who's improving and who needs attention — without listening to calls.
From Zero to Confident in 4 Steps
No installation. No hardware. Just open, practice, improve.
Choose a Scenario
Blocked card, angry customer, cross-sell opportunity, complaint handling — pick from ready-made or custom scenarios.
Practice the Call
AI plays the customer, dynamically responding to your approach. Text or voice — just like a real call.
Get Feedback
Instant analysis of your tone, argumentation, and approach. Concrete tips on what to improve next time.
Track Progress
Managers see team performance. Operators see their growth. Everyone improves — measurably.
Built for Banking & Telco
Targeted scenarios for the teams that need it most.
You play the agent. Start the call and handle the customer live.
Strategic Partners
Flowtic is backed by enterprise technology and domain expertise.
Business & IT integration leader with deep banking and telco delivery expertise across CEE.
Professional training consultancy providing expert scenario design, assessment frameworks, and analysis.
Ready to Transform Your Training?
Let's discuss a pilot project tailored to your call center or branch network. First demo is free — no commitment.